In case of disagreement on how your account works or dissatisfaction related on your account management or one of our products or services, Natixis undertakes to examine your request and to answer your complaint.

1. You are a Natixis Corporate & Investment Banking client

For detailed information on local specificities related to complaint handling at Natixis branches, please visit https://home.cib.natixis.com/locations and select the country.

For France and countries without any specific local regulations, Natixis Corporate & Investment Banking commits to acknowledge receipt of your complaint within ten (10) business days from the date your complaint is submitted and to provide you with a response within two (2) months.

For complaints concerning a payment service, Natixis Corporate & Investment Banking undertakes to provide a response within fifteen (15) business days from the date your complaint is submitted, except in exceptional situations where a response will be provided to you no later than thirty-five (35) days.

Depending on the status of your relationship with Natixis CIB:

1. For Natixis Corporate & Investment Banking client Please contact your relationship manager first

2. For Natixis Corporate & Investment Banking clients and non-clients If you consider that the response you received is not satisfactory, please send your request to:

Natixis –BP 4 –75060 Paris Cedex 02 France

You can also submit your complaint on our website:

ENTER YOUR CLAIM ON LINE

3. For all counterparties and as a last resort, if no satisfactory solution has been found through the internal process, you can contact the appointed ombudsman.

For complaints related to investment activities other than life insurance (CTO, PEA, bonds, equities, UCIs, etc.), investors information, order execution (deadlines, content), issues with keeping securities accounts, etc., you can refer to the ombudsman of THE AUTORITÉ DES MARCHÉS FINANCIERS (AMF):

  • by post to the following address: Médiateur AMF - Autorité des marchés financiers, 17 place de la Bourse, 75082 Paris Cedex 02, FRANCE
  • or by filling out a form on the website of the AMF Ombudsman here
 

2. You are a Natixis Interépargne client

Please visit the dedicated website:

Natixis Interépargne website